INSURANCE CLAIM INSPECTIONS
well performed inspections are the key
to fast insurance claims settlement
Inspections of damaged items play a key role in the settlement of insurance claims, one of the insurance company's most critical processes. Automation and digitization of this process will ensure thorough control and acceleration of this process for the insurance company, up to tens of percentage points. Along with the simplification of the entire process this change positively impacts the satisfaction of the insured and the efficiency of the insurance company.
of clients consider the speed of an insurance claim settlement to be the key parameter for selecting an insurance company
of clients consider the process of insurance settlement to be complicated and stressful
During the inspection, all data and documents are entered into the system in digital form. The documents are automatically sent to contractual partners who repair the damaged item. They can save all changes into the system and they are continuously verified. When the claim settlement begins, all necessary supporting documents and authorizations are available in addition to the invoice. Preparing the performance and the coverage document at a moment's notice is not a problem. Everything is fully automated without the need of client intervention.
The cost of the repair is determined on the basis of price lists of accepted partners directly during the inspection. This eliminates cost adequacy checking and the customer has this important information available immediately. It is therefore possible to approve a repair in less than 2 hours. This fast, trouble-free and transparent process contributes to client satisfaction, repair time reduction and quick settlement of the insurance claim.
The PosAm solution automates and digitizes all activities and
ensures their control. Managed assignment of inspections allows inspections to be started almost instantly, often on the same day the insurance claim is reported. The system introduces strict rules for communication with external partners of the insurance company, and speeds up those parts of the process that the insurance company could not hitherto influence - the repair of the damaged item.
The entire process, from inspection to settlement, is completely paperless: all data are entered only in digital form, including the client's signature. The scope of data and documents is tailored to the type of insurance claim or partner. The system is able to work in both on-line and off-line modes, and it's easily possible to carry out inspections in areas without an Internet connection.
With the PosAm inspection system you will need only one solution for inspecting damage to property and cars. The same system is used by internal specialists and external partners. All this significantly simplifies development, maintenance and training, and reduces the insurance company's costs. The solution is multi-platform. The system is tailored to various devices, from computers to tablets to mobile phones.
How to decide on an insurance claim in 3 minutes
How to approve repair
costs in less than 2 hours
Inspections are under control thanks to active management
on-line and off-line
One system for
all non-life insurance
The PosAm inspection system will ensure efficient management of the inspection process and repair of damaged items. The insurance company will gain a central management of inspections and external partners, and efficient tools for measuring the performance of internal experts. The approval process will be under control and the transparency of calculations will increase significantly. Work flow unification will be ensured independently of the external partner's calculation system.
of the damaged item
reduction of payments for glass replacement
for motor vehicles
of time used for inspection saved, including documentation transfer
of time used for claim settlement saved thanks to claim segmentation
increase of claim settlement efficiency
thanks to the algorithm for assigning claim handlers